Sony's PlayStation loyalty program, PS Stars, has made its return in several major regions. Fans residing in Asia, Australia, and Europe should now have access to the service once again. The Americas still appear to be offline, but should follow suit soon.
PS Stars went offline over a month ago, with Sony engineers working to get the program back and operational within the PlayStation mobile app. The platform holder confirmed it'd be coming back in a staggered regional rollout, and thankfully it's been executing on that plan. As mentioned, North and South America have yet to get back access to PS Stars, but its recent return in Europe suggests it's not far off now.
If you're unaware, PS Stars is a loyalty program for PSN account holders. Once you sign up, you'll automatically accrue points on every purchase you make via the PS Store, which can be spent on credit for your digital wallet, a selection of games and DLC, and digital collectibles. You can also earn more points and digital collectibles by completing time-limited campaigns each month. Currently only accessible via the mobile app, it's meant to be coming to PS5 and PS4 consoles too, though there's no timeframe for that.
During this downtime, users have been unable to earn or spend points. Many are hoping any lost points for purchases made while PS Stars have been offline will be reimbursed, although Sony has yet to commit to anything like that.
Is PS Stars back in your region yet? Let us know in the comments section below.
Comments 52
@WizzNL same here
Still offline for me in Europe.
Mine isn’t working on the IOS App, in the UK
@ChrisDeku same here (UK account).
Edit: it's finally working (on ios). Didn't reinstall it or anything.
Re- installed and still not working
Back up now for me (UK), hopefully the same for everyone else.
Now the Stars-icon is gone for me... (Sweden)
Did we get points retroactively for when it was down?
Still down for me in Ireland.
Still not working for me
@DonkeyFantasy Ah this worked for me. Thanks.
Mine wasn't working in the UK on ios but force closed the app and re-opened as @WizzNL suggested and I can now access it.
Not yet in Bulgaria. Scratch that - followed the guy above and force close and start again fixed it.
Opened mine in uk and was down but did the force stop like @WizzNL suggested and now working and received points while it was down
Not up for me in England
Yeah it is back and working for me. All my points are there as well, even for purchases made during its downtime.
@Mikey856 it’s back for me, try clicking on your profile. Mine wasn’t working when I clicked the stars icon but when I went into my profile it appeared
@Mikey856 People were posting pics of it being back in the UK last night but when I checked it was still down for me.
I just checked again though and it is back now for me and all my points are accounted for so just give few hours it'll probably sort itself out.
Not working for me in UK (iOS). Never even got the updated notification.
In fact, I now don’t even have the symbol for it…I’ll take that as a positive sign change is coming.
Edit: it’s actually just invisible. I clicked on where it should be seen and it took me to everything now working. Plus it is now showing up. Seems all fixed.
Not a lot of faith they will have the US running this week. No clue whats going on and its not getting much coverage. Even sites based on PS news only has 1 or 2 stories just posting what Sony tells everyone.
@WizzNL Force stop and reopen worked for me also in the UK, thanks.
As long as i get the points for purchases made while it was down then in good.
Force closing & relaunching the app didn't work for me (UK). Guess I'll try again later.
Still not up in Sweden, redownloaded the app to make it force a clean sign in but no luck. What a joke, and has been for weeks.
If my purchase of a few games and loads of DLC since it went down waaaay back doesn't give me the coins it should, I'm done with this.
And now my PS Star icon disappeared after I pressed it again. LOL. Sony must have enough cash to hire a real programmer right?!!
Now it is back for me with all the points earned during down time.😃
@Sveakungen Då finns det hopp! Translated: Good.
"We are experiencing problem with Playstation Stars"
And something "we are aware and working on it"....
Edit:
(Sure, I'll give them 6-8 more weeks to sort this out.)
I solved it, I turned off my phone for a minute, had to login (again) and now it works, Loads of points so I will doublecheck later if they got everything covered.
So try on/off with your phone if you still got problem like I did.
I was expecting a "woops we fracked up" item and a 200 points donation.
Online for me in Europe, but it didn't register any points for my Astro Bot pre-order last week. Not happy about this.
Back up for my via app in London. The icon has changed back to the number of my level and it went straight to the activities etc.
Try the Force stop if still no joy.
Still down in UK
It's pathetic it's taking them this long to get this back up and running for everyone. Sonys back end engineers have got to be some of the worst. I work in IT and for any applications to be down this long for any of the companies I've worked for mission critical or not is unacceptable.
Didn't even know it had been down...just went to go onit ..and it's down for me (UK)
PlayStation Stars is an absolute mess.
Even My Nintendo doesn't go that bad, and we all know Nintendo's online services aren't exactly the best. 💀
Still not working for me in the UK
@WizzNL thanks, thar worked!
Seem to have got all my point's. 3 points away from getting a £5 voucher again
@DonkeyFantasy I noticed that too. Stay Puft is in my collection but I didn't earn it.
Everything else looks right though. Extra points were added for purchases and no collectibles were lost.
BACK UP IN BHAM UK 5000 POINTS
@Shepherd_Tallon nothing was lost, but I knew for a fact I started the Dredge campaign before it went down. During that time (ps stars was down) I completed the game and I checked just now I didn’t get any the collectible from it (or was it points)?
@DonkeyFantasy Ah fair. I never thought to do the obvious and check it.
@WafflingHearts Ah feck, I was doing that exact same campaign. I completely forgot about it.
Maybe it will come back around.
I think it was a collectible. The boat wasn't it?
@Shepherd_Tallon I think it was, Days of Play special one. Honestly, not too bothered as it did introduce me to Dredge which was a intriguing experience.
@TheAmbienWalrus Finally came back for me a few hours ago, but no pts accrued during the outage for me either...
Anything to make up for the downtime? Just spit in my eye?
Does anyone know when PS Stars is coming to the Middle East?
Thanks!
I confirm I got any points owed to me during the outage.
Still down in the Netherlands……
Still not working for me and I'm in the UK
Who cares it's pointless anyway and haven't missed it one bit
No joy for me in the UK... not that I really use it anyway. 🤷🏻♂️
The stars logo has just completely vanished from my app, I have redownloaded.....
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